{"id":15938,"date":"2025-09-25T09:30:54","date_gmt":"2025-09-25T01:30:54","guid":{"rendered":"https:\/\/www.ntbearing.com.hk\/faq-items\/%e5%b8%b8%e8%a6%8b%e5%95%8f%e9%a1%8c\/"},"modified":"2025-11-06T11:39:56","modified_gmt":"2025-11-06T03:39:56","slug":"frequently-asked-questions","status":"publish","type":"avada_faq","link":"https:\/\/www.ntbearing.com.hk\/en\/faq-items\/frequently-asked-questions\/","title":{"rendered":"Frequently Asked Questions (FAQ)"},"content":{"rendered":"<p><div class=\"fusion-fullwidth fullwidth-box fusion-builder-row-1 fusion-flex-container has-pattern-background has-mask-background nonhundred-percent-fullwidth non-hundred-percent-height-scrolling\" style=\"--awb-border-radius-top-left:0px;--awb-border-radius-top-right:0px;--awb-border-radius-bottom-right:0px;--awb-border-radius-bottom-left:0px;--awb-flex-wrap:wrap;\" ><div class=\"fusion-builder-row fusion-row fusion-flex-align-items-flex-start fusion-flex-content-wrap\" style=\"max-width:1185.6px;margin-left: calc(-4% \/ 2 );margin-right: calc(-4% \/ 2 );\"><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-0 fusion_builder_column_1_1 1_1 fusion-flex-column\" style=\"--awb-bg-size:cover;--awb-width-large:100%;--awb-margin-top-large:0px;--awb-spacing-right-large:1.92%;--awb-margin-bottom-large:20px;--awb-spacing-left-large:1.92%;--awb-width-medium:100%;--awb-order-medium:0;--awb-spacing-right-medium:1.92%;--awb-spacing-left-medium:1.92%;--awb-width-small:100%;--awb-order-small:0;--awb-spacing-right-small:1.92%;--awb-spacing-left-small:1.92%;\"><div class=\"fusion-column-wrapper fusion-column-has-shadow fusion-flex-justify-content-flex-start fusion-content-layout-column\"><div class=\"fusion-text fusion-text-1\"><h2 dir=\"auto\">What types of bearings do you offer?<\/h2>\n<\/div><div class=\"fusion-text fusion-text-2\"><p dir=\"auto\">N.T. Bearing offers a wide variety of high-quality bearings, including ball bearings, roller bearings (such as tapered roller bearings), radial ball bearings, thrust ball bearings, miniature bearings, spherical bearings, pillow block bearings, and special application bearings.<\/p>\n<p dir=\"auto\">We also provide related products :<\/p>\n<ul>\n<li><a href=\"https:\/\/www.ntbearing.com.hk\/en\/bearings\/\" target=\"_blank\" rel=\"noopener\">Bearings<\/a><\/li>\n<li><a href=\"https:\/\/www.ntbearing.com.hk\/en\/seals\/\" target=\"_blank\" rel=\"noopener\">Hydraulic and pneumatic seals (including skeleton oil seals and O-rings)<\/a><\/li>\n<li><a href=\"https:\/\/www.ntbearing.com.hk\/en\/hydraulic-parts\/\" target=\"_blank\" rel=\"noopener\">Hydraulic pumps<\/a><\/li>\n<li><a href=\"https:\/\/www.ntbearing.com.hk\/en\/trailer-accessories\/\" target=\"_blank\" rel=\"noopener\">Trailer accessories<\/a><\/li>\n<li><a href=\"https:\/\/www.ntbearing.com.hk\/en\/lubricants-and-sealants\/\" target=\"_blank\" rel=\"noopener\">Lubricating oils<\/a><\/li>\n<\/ul>\n<p dir=\"auto\">For specific models, please refer to our product catalog on <a href=\"https:\/\/www.ntbearing.com.hk\/en\/about-us\/\" target=\"_blank\" rel=\"noopener\">www.ntbearing.com.hk<\/a>.<\/p>\n<\/div><\/div><\/div><\/div><\/div><div class=\"fusion-fullwidth fullwidth-box fusion-builder-row-2 fusion-flex-container has-pattern-background has-mask-background nonhundred-percent-fullwidth non-hundred-percent-height-scrolling\" style=\"--awb-border-radius-top-left:0px;--awb-border-radius-top-right:0px;--awb-border-radius-bottom-right:0px;--awb-border-radius-bottom-left:0px;--awb-flex-wrap:wrap;\" ><div class=\"fusion-builder-row fusion-row fusion-flex-align-items-flex-start fusion-flex-content-wrap\" style=\"max-width:1185.6px;margin-left: calc(-4% \/ 2 );margin-right: calc(-4% \/ 2 );\"><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-1 fusion_builder_column_1_1 1_1 fusion-flex-column\" style=\"--awb-bg-size:cover;--awb-width-large:100%;--awb-margin-top-large:0px;--awb-spacing-right-large:1.92%;--awb-margin-bottom-large:20px;--awb-spacing-left-large:1.92%;--awb-width-medium:100%;--awb-order-medium:0;--awb-spacing-right-medium:1.92%;--awb-spacing-left-medium:1.92%;--awb-width-small:100%;--awb-order-small:0;--awb-spacing-right-small:1.92%;--awb-spacing-left-small:1.92%;\"><div class=\"fusion-column-wrapper fusion-column-has-shadow fusion-flex-justify-content-flex-start fusion-content-layout-column\"><div class=\"fusion-text fusion-text-3\"><h2 dir=\"auto\">Do you offer procurement services for international seals, lubricants, and storage?<\/h2>\n<\/div><div class=\"fusion-text fusion-text-4\"><p dir=\"auto\">Yes, we provide comprehensive proxy procurement and storage services for seals and lubricants from various countries (e.g., Japan, Germany, USA). This includes sourcing hard-to-find items, custom ordering, bulk purchasing, and secure warehousing in Hong Kong\/China.<\/p>\n<p dir=\"auto\">Benefits: Streamlined supply chain, cost savings, and just-in-time delivery to minimize inventory risks for your operations.<\/p>\n<\/div><\/div><\/div><\/div><\/div><div class=\"fusion-fullwidth fullwidth-box fusion-builder-row-3 fusion-flex-container has-pattern-background has-mask-background nonhundred-percent-fullwidth non-hundred-percent-height-scrolling\" style=\"--awb-border-radius-top-left:0px;--awb-border-radius-top-right:0px;--awb-border-radius-bottom-right:0px;--awb-border-radius-bottom-left:0px;--awb-flex-wrap:wrap;\" ><div class=\"fusion-builder-row fusion-row fusion-flex-align-items-flex-start fusion-flex-content-wrap\" style=\"max-width:1185.6px;margin-left: calc(-4% \/ 2 );margin-right: calc(-4% \/ 2 );\"><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-2 fusion_builder_column_1_1 1_1 fusion-flex-column\" style=\"--awb-bg-size:cover;--awb-width-large:100%;--awb-margin-top-large:0px;--awb-spacing-right-large:1.92%;--awb-margin-bottom-large:20px;--awb-spacing-left-large:1.92%;--awb-width-medium:100%;--awb-order-medium:0;--awb-spacing-right-medium:1.92%;--awb-spacing-left-medium:1.92%;--awb-width-small:100%;--awb-order-small:0;--awb-spacing-right-small:1.92%;--awb-spacing-left-small:1.92%;\"><div class=\"fusion-column-wrapper fusion-column-has-shadow fusion-flex-justify-content-flex-start fusion-content-layout-column\"><div class=\"fusion-text fusion-text-5\"><h2 dir=\"auto\">What are your payment methods?<\/h2>\n<\/div><div class=\"fusion-text fusion-text-6\"><p dir=\"auto\">We offer flexible payment options for both in-store and online orders: For details, visit our Payment Methods page.<\/p>\n<\/div><\/div><\/div><\/div><\/div><div class=\"fusion-fullwidth fullwidth-box fusion-builder-row-4 fusion-flex-container has-pattern-background has-mask-background nonhundred-percent-fullwidth non-hundred-percent-height-scrolling\" style=\"--awb-border-radius-top-left:0px;--awb-border-radius-top-right:0px;--awb-border-radius-bottom-right:0px;--awb-border-radius-bottom-left:0px;--awb-flex-wrap:wrap;\" ><div class=\"fusion-builder-row fusion-row fusion-flex-align-items-flex-start fusion-flex-content-wrap\" style=\"max-width:1185.6px;margin-left: calc(-4% \/ 2 );margin-right: calc(-4% \/ 2 );\"><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-3 fusion_builder_column_1_1 1_1 fusion-flex-column\" style=\"--awb-bg-size:cover;--awb-width-large:100%;--awb-margin-top-large:0px;--awb-spacing-right-large:1.92%;--awb-margin-bottom-large:20px;--awb-spacing-left-large:1.92%;--awb-width-medium:100%;--awb-order-medium:0;--awb-spacing-right-medium:1.92%;--awb-spacing-left-medium:1.92%;--awb-width-small:100%;--awb-order-small:0;--awb-spacing-right-small:1.92%;--awb-spacing-left-small:1.92%;\"><div class=\"fusion-column-wrapper fusion-column-has-shadow fusion-flex-justify-content-flex-start fusion-content-layout-column\"><div class=\"fusion-text fusion-text-7\"><h2 dir=\"auto\">What are the arrangements for P-Cards (Hong Kong Government Procurement Cards)?<\/h2>\n<\/div><div class=\"fusion-text fusion-text-8\"><p dir=\"auto\">To support government departments with convenient and secure small purchases, we accept Hong Kong Government Procurement Cards (P-Card). Simply present your P-Card at checkout for in-store transactions or contact us for online arrangements. This ensures efficient processing without additional fees. For support, contact us.<\/p>\n<\/div><\/div><\/div><\/div><\/div><div class=\"fusion-fullwidth fullwidth-box fusion-builder-row-5 fusion-flex-container has-pattern-background has-mask-background nonhundred-percent-fullwidth non-hundred-percent-height-scrolling\" style=\"--awb-border-radius-top-left:0px;--awb-border-radius-top-right:0px;--awb-border-radius-bottom-right:0px;--awb-border-radius-bottom-left:0px;--awb-flex-wrap:wrap;\" ><div class=\"fusion-builder-row fusion-row fusion-flex-align-items-flex-start fusion-flex-content-wrap\" style=\"max-width:1185.6px;margin-left: calc(-4% \/ 2 );margin-right: calc(-4% \/ 2 );\"><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-4 fusion_builder_column_1_1 1_1 fusion-flex-column\" style=\"--awb-bg-size:cover;--awb-width-large:100%;--awb-margin-top-large:0px;--awb-spacing-right-large:1.92%;--awb-margin-bottom-large:20px;--awb-spacing-left-large:1.92%;--awb-width-medium:100%;--awb-order-medium:0;--awb-spacing-right-medium:1.92%;--awb-spacing-left-medium:1.92%;--awb-width-small:100%;--awb-order-small:0;--awb-spacing-right-small:1.92%;--awb-spacing-left-small:1.92%;\"><div class=\"fusion-column-wrapper fusion-column-has-shadow fusion-flex-justify-content-flex-start fusion-content-layout-column\"><div class=\"fusion-text fusion-text-9\"><h2 dir=\"auto\">Do you provide a warranty? Return policy?<\/h2>\n<\/div><div class=\"fusion-text fusion-text-10\"><p dir=\"auto\">Contact us for details.\u00a0<a href=\"https:\/\/www.ntbearing.com.hk\/%e6%96%b0%e7%95%8c%e5%95%a4%e5%91%a4%e8%a1%8c%e4%b9%8b%e9%80%80%e8%b2%a8%e5%ae%88%e5%89%87\/\" target=\"_blank\" rel=\"noopener\">N.T. Bearing Company Goods Return Policy<\/a><\/p>\n<\/div><\/div><\/div><\/div><\/div><div class=\"fusion-fullwidth fullwidth-box fusion-builder-row-6 fusion-flex-container has-pattern-background has-mask-background nonhundred-percent-fullwidth non-hundred-percent-height-scrolling\" style=\"--awb-border-radius-top-left:0px;--awb-border-radius-top-right:0px;--awb-border-radius-bottom-right:0px;--awb-border-radius-bottom-left:0px;--awb-flex-wrap:wrap;\" ><div class=\"fusion-builder-row fusion-row fusion-flex-align-items-flex-start fusion-flex-content-wrap\" style=\"max-width:1185.6px;margin-left: calc(-4% \/ 2 );margin-right: calc(-4% \/ 2 );\"><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-5 fusion_builder_column_1_1 1_1 fusion-flex-column\" style=\"--awb-bg-size:cover;--awb-width-large:100%;--awb-margin-top-large:0px;--awb-spacing-right-large:1.92%;--awb-margin-bottom-large:20px;--awb-spacing-left-large:1.92%;--awb-width-medium:100%;--awb-order-medium:0;--awb-spacing-right-medium:1.92%;--awb-spacing-left-medium:1.92%;--awb-width-small:100%;--awb-order-small:0;--awb-spacing-right-small:1.92%;--awb-spacing-left-small:1.92%;\"><div class=\"fusion-column-wrapper fusion-column-has-shadow fusion-flex-justify-content-flex-start fusion-content-layout-column\"><div class=\"fusion-text fusion-text-11\"><h2 dir=\"auto\">What is your Minimum Order Quantity (MOQ)?<\/h2>\n<\/div><div class=\"fusion-text fusion-text-12\"><p dir=\"auto\">Our MOQ is flexible and starts from just 1 piece for most standard bearings, making it easy for small orders or prototypes. For custom or specialized items, the MOQ may be higher (e.g., 10-50 units). Please inquire via our contact form for exact requirements.\u00a0 <a href=\"https:\/\/www.ntbearing.com.hk\/en\/contact-us\/\" target=\"_blank\" rel=\"noopener\">Contact Us<\/a><\/p>\n<\/div><\/div><\/div><\/div><\/div><div class=\"fusion-fullwidth fullwidth-box fusion-builder-row-7 fusion-flex-container has-pattern-background has-mask-background nonhundred-percent-fullwidth non-hundred-percent-height-scrolling\" style=\"--awb-border-radius-top-left:0px;--awb-border-radius-top-right:0px;--awb-border-radius-bottom-right:0px;--awb-border-radius-bottom-left:0px;--awb-flex-wrap:wrap;\" ><div class=\"fusion-builder-row fusion-row fusion-flex-align-items-flex-start fusion-flex-content-wrap\" style=\"max-width:1185.6px;margin-left: calc(-4% \/ 2 );margin-right: calc(-4% \/ 2 );\"><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-6 fusion_builder_column_1_1 1_1 fusion-flex-column\" style=\"--awb-bg-size:cover;--awb-width-large:100%;--awb-margin-top-large:0px;--awb-spacing-right-large:1.92%;--awb-margin-bottom-large:20px;--awb-spacing-left-large:1.92%;--awb-width-medium:100%;--awb-order-medium:0;--awb-spacing-right-medium:1.92%;--awb-spacing-left-medium:1.92%;--awb-width-small:100%;--awb-order-small:0;--awb-spacing-right-small:1.92%;--awb-spacing-left-small:1.92%;\"><div class=\"fusion-column-wrapper fusion-column-has-shadow fusion-flex-justify-content-flex-start fusion-content-layout-column\"><div class=\"fusion-text fusion-text-13\"><h2 dir=\"auto\">What are your shipping timelines?<\/h2>\n<\/div><div class=\"fusion-text fusion-text-14\"><p dir=\"auto\">Shipping times vary by destination and order size:<\/p>\n<ul dir=\"auto\">\n<li>Local (Hong Kong): 1-2 business days.<\/li>\n<li>Asia-Pacific: 3-7 business days.<\/li>\n<li>Europe\/North America: 5-10 business days.<\/li>\n<li>Other regions: 7-14 business days. We use reliable couriers like DHL, FedEx, or UPS. Express options are available for faster delivery. <a href=\"https:\/\/www.ntbearing.com.hk\/%e9%80%81%e8%b2%a8%e6%9c%8d%e5%8b%99\/\" target=\"_blank\" rel=\"noopener\">Delivery service<\/a><\/li>\n<\/ul>\n<\/div><\/div><\/div><\/div><\/div><div class=\"fusion-fullwidth fullwidth-box fusion-builder-row-8 fusion-flex-container has-pattern-background has-mask-background nonhundred-percent-fullwidth non-hundred-percent-height-scrolling\" style=\"--awb-border-radius-top-left:0px;--awb-border-radius-top-right:0px;--awb-border-radius-bottom-right:0px;--awb-border-radius-bottom-left:0px;--awb-flex-wrap:wrap;\" ><div class=\"fusion-builder-row fusion-row fusion-flex-align-items-flex-start fusion-flex-content-wrap\" style=\"max-width:1185.6px;margin-left: calc(-4% \/ 2 );margin-right: calc(-4% \/ 2 );\"><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-7 fusion_builder_column_1_1 1_1 fusion-flex-column\" style=\"--awb-bg-size:cover;--awb-width-large:100%;--awb-margin-top-large:0px;--awb-spacing-right-large:1.92%;--awb-margin-bottom-large:20px;--awb-spacing-left-large:1.92%;--awb-width-medium:100%;--awb-order-medium:0;--awb-spacing-right-medium:1.92%;--awb-spacing-left-medium:1.92%;--awb-width-small:100%;--awb-order-small:0;--awb-spacing-right-small:1.92%;--awb-spacing-left-small:1.92%;\"><div class=\"fusion-column-wrapper fusion-column-has-shadow fusion-flex-justify-content-flex-start fusion-content-layout-column\"><div class=\"fusion-text fusion-text-15\"><h2 dir=\"auto\">To which places can you ship?<\/h2>\n<\/div><div class=\"fusion-text fusion-text-16\"><p dir=\"auto\">We ship worldwide, serving customers in Asia, Europe, the Americas, and other regions. Our Hong Kong-based operations ensure efficient global delivery. Restricted items may have limitations based on local regulations\u2014please check with us for your specific location.<\/p>\n<p dir=\"auto\">Customer Service Tips: We prioritize &#8220;customer first&#8221; service with branches across China for faster support.\u00a0 <a href=\"https:\/\/www.ntbearing.com.hk\/%e4%bb%a3%e7%90%86%e5%93%81%e7%89%8c\/\" target=\"_blank\" rel=\"noopener\">Distributor brand<\/a><\/p>\n<\/div><\/div><\/div><\/div><\/div><div class=\"fusion-fullwidth fullwidth-box fusion-builder-row-9 fusion-flex-container has-pattern-background has-mask-background nonhundred-percent-fullwidth non-hundred-percent-height-scrolling\" style=\"--awb-border-radius-top-left:0px;--awb-border-radius-top-right:0px;--awb-border-radius-bottom-right:0px;--awb-border-radius-bottom-left:0px;--awb-flex-wrap:wrap;\" ><div class=\"fusion-builder-row fusion-row fusion-flex-align-items-flex-start fusion-flex-content-wrap\" style=\"max-width:1185.6px;margin-left: calc(-4% \/ 2 );margin-right: calc(-4% \/ 2 );\"><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-8 fusion_builder_column_1_1 1_1 fusion-flex-column\" style=\"--awb-bg-size:cover;--awb-width-large:100%;--awb-margin-top-large:0px;--awb-spacing-right-large:1.92%;--awb-margin-bottom-large:20px;--awb-spacing-left-large:1.92%;--awb-width-medium:100%;--awb-order-medium:0;--awb-spacing-right-medium:1.92%;--awb-spacing-left-medium:1.92%;--awb-width-small:100%;--awb-order-small:0;--awb-spacing-right-small:1.92%;--awb-spacing-left-small:1.92%;\"><div class=\"fusion-column-wrapper fusion-column-has-shadow fusion-flex-justify-content-flex-start fusion-content-layout-column\"><div class=\"fusion-separator fusion-full-width-sep\" style=\"align-self: center;margin-left: auto;margin-right: auto;width:100%;\"><\/div><div class=\"fusion-text fusion-text-17\"><h4 id=\"tw-target-text\" class=\"tw-data-text tw-text-large tw-ta\" dir=\"ltr\" tabindex=\"-1\" role=\"text\" data-placeholder=\"\u7ffb\u8b6f\" aria-label=\"\u8b6f\u6587\uff1aFor more details, please see the attachment\" data-ved=\"2ahUKEwjM_eKX7vKPAxWvdfUHHYneEJAQ3ewLegQICxAU\"><span class=\"Y2IQFc\" lang=\"en\">For more details, please see the attachment<\/span><span style=\"font-size: 14pt;\">\uff1a<a href=\"https:\/\/www.ntbearing.com.hk\/en\/product-category\/\" target=\"_blank\" rel=\"noopener\">Product classification<\/a>, <a href=\"https:\/\/www.ntbearing.com.hk\/%e9%80%b2%e5%8f%a3%e6%b2%b9%e5%b0%81o%e5%9e%8b%e5%9c%88%e9%9b%b6%e5%94%ae%e6%89%b9%e7%99%bc\/\" target=\"_blank\" rel=\"noopener\">Imported oil seals, O-rings retail and wholesale<\/a><\/span><\/h4>\n<\/div><\/div><\/div><\/div><\/div><\/p>\n","protected":false},"excerpt":{"rendered":"<p>N.T. Bearing offers a wide variety of high-quality bearings, including ball bearings, roller bearings (such as tapered roller bearings), radial ball bearings, thrust ball bearings, miniature bearings, spherical bearings, pillow block bearings, and special application bearings. We also provide related products like cam clutches, oil seals, hydraulic parts, trailer accessories, and lubricants. For specific models, please refer to our product catalog on www.ntbearing.com.hk.<\/p>\n","protected":false},"author":5,"featured_media":0,"menu_order":0,"comment_status":"open","ping_status":"open","template":"","format":"standard","meta":{"footnotes":""},"faq_category":[263,266,267,265,264,257,268,258,259,260,261,262],"class_list":["post-15938","avada_faq","type-avada_faq","status-publish","format-standard","hentry","faq_category-bearings","faq_category-hydraulic-pumps","faq_category-lubricating-oils","faq_category-o-rings","faq_category-oil-seals","faq_category-o-en","faq_category-trailer-accessories","faq_category--en"],"_links":{"self":[{"href":"https:\/\/www.ntbearing.com.hk\/en\/wp-json\/wp\/v2\/avada_faq\/15938","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.ntbearing.com.hk\/en\/wp-json\/wp\/v2\/avada_faq"}],"about":[{"href":"https:\/\/www.ntbearing.com.hk\/en\/wp-json\/wp\/v2\/types\/avada_faq"}],"author":[{"embeddable":true,"href":"https:\/\/www.ntbearing.com.hk\/en\/wp-json\/wp\/v2\/users\/5"}],"replies":[{"embeddable":true,"href":"https:\/\/www.ntbearing.com.hk\/en\/wp-json\/wp\/v2\/comments?post=15938"}],"version-history":[{"count":6,"href":"https:\/\/www.ntbearing.com.hk\/en\/wp-json\/wp\/v2\/avada_faq\/15938\/revisions"}],"predecessor-version":[{"id":16067,"href":"https:\/\/www.ntbearing.com.hk\/en\/wp-json\/wp\/v2\/avada_faq\/15938\/revisions\/16067"}],"wp:attachment":[{"href":"https:\/\/www.ntbearing.com.hk\/en\/wp-json\/wp\/v2\/media?parent=15938"}],"wp:term":[{"taxonomy":"faq_category","embeddable":true,"href":"https:\/\/www.ntbearing.com.hk\/en\/wp-json\/wp\/v2\/faq_category?post=15938"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}